PRIVACY AND COOKIES POLICY

Grupo Timing is committed to protecting the privacy of its users and ensuring that their personal information is handled securely and transparently. This policy explains how we collect, use and share your personal data when you use our websites and services.

1. Data Collected

We collect the following types of personal data through our website:

  • Data provided by users: Name, email address, mobile phone number, city, postcode, date of birth, gender and any other data voluntarily provided through contact forms, subscriptions or applications.
  • Data collected automatically: Information about the user’s interaction with our website, such as IP address, device type, browser, pages visited and browsing time. This data is collected through tools such as Google Analytics, Google Search Console, Google Tag Manager, Meta Pixel and Clarity.
  • Data for marketing campaigns: Includes information about interactions with advertisements, subscriptions and website behaviour, used for remarketing on platforms such as Google Ads and Meta Ads.

2. Use of Monitoring Tools

Grupo Timing uses various monitoring tools to analyse and optimise the user experience on our website:

  • Google Analytics: Collects website traffic data, such as pages visited, browsing time, geographical location and device used. This data is essential for understanding user behaviour and improving website usability, without collecting directly identifiable information.
  • Microsoft Clarity: This tool monitors and records browsing sessions, providing us with a detailed view of how users interact with the website. Clarity helps identify points of friction in the browsing process, such as clicks on non-interactive areas or usability difficulties on mobile devices. Although the recordings are anonymous, they help us improve the design and functionality of the website, without collecting directly identifiable personal data.
  • Google Tag Manager: Used to manage the various tracking tags on the website, including Google Analytics and Meta Pixel scripts. This tool simplifies the management of code tags without the need to directly modify the website code.
  • Meta Pixel (Facebook Ads): Used to monitor user behaviour and remarketing campaigns on social media. This tool allows us to optimise personalised advertising campaigns and improve advertising effectiveness, ensuring that only users who have given their consent receive targeted advertisements.

3. Purpose of Data Collection

The data collected is used to:

  • Analyse website traffic and user behaviour.
  • Improve the user experience and optimise website performance.
  • Run advertising and remarketing campaigns on platforms such as Google Ads and Meta Ads.
  • Send Grupo Timing marketing communications and newsletters, based on users’ preferences and consent.
  • Process applications and subscriptions received through forms on the websites.

4. Data Sharing

Data may be shared with:

  • Third-party platforms: For data analysis, optimisation of marketing campaigns, advertising and cookie management (Google Analytics, Clarity, Meta Ads, etc.).
  • Grupo Timing: The information collected may be shared among the following Grupo Timing brands for marketing communications and updates, in accordance with the user’s consent: Timing – Recursos Humanos, Grupo Dear Hotels & Guest Houses, Place Fitness Center, Proinvest, Trespassar.pt, USB Spot, Vendingway, Alô Pizza, Blue Lavandarias, Brindes 360, Brindes Ecológicos, Regalos Ecológicos and Rodrigues & Almeida.

5. Legal Bases for Processing

Data is processed on the basis of:

  • Explicit consent: When you choose to share your data for marketing and communications, through the cookie plugin and the checkbox on the forms.
  • Legitimate interest: For the purposes of analysing and improving the websites, provided this does not adversely affect users’ rights.
  • Performance of a contract: When processing data for applications and contact requests.

6. Data Storage and Security

Personal data is stored securely and retained only for as long as necessary for its intended purpose:

  • Marketing data: Retained until the user withdraws their consent.
  • Analytics data: Retained for up to 26 months.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.

7. User Rights

Users have the right to:

  • Access their personal data at any time.
  • Correct inaccurate or outdated information.
  • Request the deletion of their personal data.
  • Restrict the processing of their data in certain situations.
  • Object to the processing of data for marketing purposes.

Requests may be made by sending an email to: geral@grupotiming.pt

8. Use of Cookies

We use cookies to improve your experience on our websites and personalise the content presented to you. Cookies collect data such as:

  • Essential cookies: Necessary for the websites to function.
  • Performance cookies: Used to analyse user interaction with the websites and improve navigation.
  • Marketing cookies: Used to display personalised advertisements.

9. Cookie Management

When you first access our websites, a cookie consent banner will be displayed, allowing the user to:

  • Accept all cookies.
  • Customise their preferences by accepting or rejecting certain types of cookies.

Users may change their cookie preferences at any time directly in their browser settings.

10. Marketing and Communications

Users’ data may be used for:

  • Grupo Timing marketing campaigns, in accordance with the consent provided through contact forms.

Users may withdraw their consent at any time by clicking the “Unsubscribe” link included in all emails or by sending a request to: geral@grupotiming.pt.

11. Contacts and Data Protection Contact

If you have any questions about this privacy and cookies policy or about the processing of your personal data, you can contact us through:

12. Policy Updates

We reserve the right to update this policy at any time. Any changes will be communicated through our websites.

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